Clients | 2022 Annual Report UniCredit

At UniCredit, we continue to evolve our business around our clients. Keeping our clients at the centre is what allows us to deliver competitive and effective value-added services to clients across the Group.

Under our UniCredit Unlocked strategic plan, Client Solutions leveraged two best-in-class product factories – Corporate and Individual Solutions – to deliver these key capabilities and combine that with a best-in-class service offering.

Whether it was steering Porsche to its €9.4 billion initial public offering, bringing fibre-to-the-home connections to over 34 million European households, or advising the Republic of Austria around its inaugural Green Bond Framework – we have played an integral role in some of Europe’s most visible transactions. What’s more, we have also been putting the client at the heart of our digital transformation. Take our Corporate Portal, for instance. A single-entry point for corporate clients, designedto enhance the digital experience through simplification and harmonisation. Now available across thirteen countries, we have increased client connectivity sixfold in the last five years.

Moreover, in a year characterised by extreme and sudden waves of market volatility, we were able to support our client base to the fullest extent – from large corporates to SMEs – in accessing the hedging solutions that best suit their needs. Without our digital tools and our client-first mindset, this simply would not have been possible.

To follow UniCredit’s Client journey in 2022, click on the timeline below and find out more about how we transformed through 2022 in order to fulfil our Purpose: to empower communities to progress.